Contact Center Specialist

Punajuaj
  • Post Date: January 10, 2022
  • Apply Before: May 11, 2022
  • Applications 0
  • Views 9
Job Overview

Do you find yourself suitable?    

Contact Center Specialist   Duties  

  • Responsible to follow and respect all company and division procedures
  • Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
  • Support and provide superior service via phones, e-mails/others as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication
  • Use in correct and effective way all internal systems and applications
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs,   holds, interruptions, and unintentional disconnects  

Skills

  • Excellent communication skills
  • Strong Negotiation Skills
  • Very good knowledge of English
  • Knowledge of MS Office package
  • Telecommunication awareness
  • Available to work in shifts

Experience  

  • Experience in similar position will be an advantage.  

Education  

  • Bachelor Degree  

Interested candidates should apply online through www.albtelecom.al    

We will be glad to interview all candidates selected from the CV screening.    

HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT    

Job Detail
  • Career LevelOthers
  • ExperienceLess than 1 Year
  • GenderBoth
  • INDUSTRYManagement
  • QualificationDiploma
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