Field Support Installation

  • Post Date: January 7, 2022
  • Apply Before: May 8, 2022
  • Applications 0
  • Views 4
Job Overview
  • Provide technical support to business customers on field.
  • Troubleshoot all technical problems and determine source, and recommend appropriate action.
  • Is part of business customer installation processes, including survey, installation and support.
  • Use appropriate computer systems to log and report technical problems and their resolution.
  • Help customers with hardware configurations and equipment testing.
  • Help the relevant departments with ideas for development.


Key accountabilities and decision ownership 

  • Organize support and new installation field visits based on the priority given.
  • Perform new installations or repair work to the highest company standards.
  • Performs installations of equipment like switches, routers, and MW links. Perform all actions for maintenance and repair in the POPs, HUBs or other places required for network needs.
  • Configure  CPE routers, Mikrotik/ONU/ Wireless, VoIP, Mail Server, Mail Client, etc
  • Complete all records and reports professionally according to company procedures and standards.


Core competencies, knowledge and experience 

  • Good knowledge of  products and services, IP protocols (TCP/IP, DNS, WINS, FTP, HTTP, DHCP, SMTP), and the ability to install and support all customer equipment.
  • Knowledge of, software & best practices, on LAN Networks.
  • High levels of self-motivation, energy and initiative
  • Ability to work individually or as part of a team.
  • Good time management skills are essential in order to achieve personal and team objectives and meet deadlines.
  • Takes accountability for identifying & addressing service issues
  • Organised and able to prioritise effectively

Must have technical / professional qualifications: 

  • University studies covering Telecommunication / IT sciences. Qualified at least with Bachelor Degree.
  • Telecommunication technology know-how varying from Network, Operations areas, latest technology developments.
  • Knowledge of Fixed  Network Products and Services currently in market  (local/global )

Shenim: Te interesuarit duhet te aplikojne duke derguar CV dhe duke percaktuar pozicionin per te cilin aplikojne ne adresen e email: ose ne linkun me poshte

Job Detail
  • Career LevelOthers
  • Experience2 Years
  • GenderBoth
  • QualificationHigh School
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