IT Support Specialist

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  • Post Date: December 13, 2021
  • Applications 0
  • Views 60
Job Overview

We are seeking a talented full-time  IT Support Specialist


Responsibilities will include:

  • Provide technical support to onsite and remote end-users following industry best practices.
  • Provide administrative services for servers, desktop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployment and security updates.
  • Answer questions and resolve computer problems for end users in person, or via telephone or email.
  • Deploy computers and peripherals (i.e. computers, monitors, printers, etc.);
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, hardware, peripherals or appropriate software;
  • Create and maintain detailed documentation for the department (instruction guides, policies, procedures);
  • Write training manuals for both old and new systems
  • Respond to requests via ticketing system and update tickets as appropriate; communicate status to direct manager;
  • Monitor and follow up on all requests from submission to resolution ;
  • Collaborate with internal team members (onshore/offshore) and clients throughout the US for end-to-end resolution of issues;
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.;
  • May be required to perform other tasks and duties reasonably related to job responsibilities.


  • Successful candidates will have a bachelor’s or equivalent combination of education, experience and/or related certifications in lieu of a degree along with:
  • 3-5 years related experience.
  • Experience with Microsoft Windows 10, Server 2016, 2019;
  • Experience with Microsoft O365 (Outlook, Word and Excel);
  • Experience with setting up, configuring & troubleshooting PC Hardware;
  • Familiarity with Microsoft Windows Server 2016/2019 and Microsoft Windows Active Directory;
  • Experience with administrating cloud-based SaaS applications like Google Workspace and O365;
  • Understanding of TCP/IP Networking.
  • Experience with helpdesk ticketing systems;
  • Familiarity with installation, maintenance and deployment of Printers/Scanners;
  • Familiarity with Internet Browsers such as Edge, Firefox, and Chrome;
  • Skilled at multi-tasking;
  • Able to coordinate, organize, prioritize and execute responsibilities in the face of conflicting priorities and unexpected situations;
  • Strong interpersonal and relationship building skills;

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Job Detail
  • Career LevelOthers
  • Experience3 Years
  • GenderBoth
  • QualificationDiploma
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