Detyrat

Responsibilities will include:

Provide technical support to onsite and remote end-users following industry best practices.
Provide administrative services for servers, desktop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployment and security updates.
Answer questions and resolve computer problems for end users in person, or via telephone or email.
Deploy computers and peripherals (i.e. computers, monitors, printers, etc.);
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, hardware, peripherals or appropriate software;
Create and maintain detailed documentation for the department (instruction guides, policies, procedures);
Write training manuals for both old and new systems
Respond to requests via ticketing system and update tickets as appropriate; communicate status to direct manager;
Monitor and follow up on all requests from submission to resolution ;
Collaborate with internal team members (onshore/offshore) and clients throughout the US for end-to-end resolution of issues;
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.;
May be required to perform other tasks and duties reasonably related to job responsibilities.

Kualifikimet

Successful candidates will have a bachelor’s or equivalent combination of education, experience and/or related certifications in lieu of a degree along with:
3-5 years related experience.
Experience with Microsoft Windows 10, Server 2016, 2019;
Experience with Microsoft O365 (Outlook, Word and Excel);
Experience with setting up, configuring & troubleshooting PC Hardware;
Familiarity with Microsoft Windows Server 2016/2019 and Microsoft Windows Active Directory;
Experience with administrating cloud-based SaaS applications like Google Workspace and O365;
Understanding of TCP/IP Networking.
Experience with helpdesk ticketing systems;
Familiarity with installation, maintenance and deployment of Printers/Scanners;
Familiarity with Internet Browsers such as Edge, Firefox, and Chrome;
Skilled at multi-tasking;
Able to coordinate, organize, prioritize and execute responsibilities in the face of conflicting priorities and unexpected situations;
Strong interpersonal and relationship building skills;

Send your Resumes to: Pamela.kazazi@directdials.com

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