Through evolution and acquisition, today Webhelp is a 70,000 people-strong global leader in business process outsourcing (BPO).
We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels.
Our outsourced services have also expanded to include payment management, sales and marketing services.

We are currently looking for a Junior DATA ANALYST, who will work at our Albanian office, in Tirane, Arena Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Implement global performance measurement and quality tools by ensuring proper tool configuration, data integration, facilitate communication between stakeholders, training delivery and design, provide support documentation within planned timelines.
  • Implementing the operational methodologies in line with Webhelp’s strategic objectives and within the CRIT region standard operating models as agreed with line manager.
  • Working closely with the Operational Teams and countries Quality Coordinators to drive consistency and fully embed the Webhelp way into their business area.
  • Delivering effective implementation approaches to embed the required continuous improvement change initiatives.
  • Create process and service improvement solutions based on improvement areas identified.

Requirements:

  • Proficient English (knowledge of Italian language is a plus).
  • Excellent analytic skills, practical thinking, passion for efficiency.
  • Capacity to work simultaneously with multiple lines of business.
  • Strong communication skills, capacity to enforce strict standards, positive approach towards change management.
  • Previous experience in customer service or in BPO is a must (management and reporting).
  • Proficient knowledge of Excel.
  • Knowledge of Power Bi and SQL.

If you think you are suitable for this position and like the challenges, then send your CV to the address: recruitment.al@webhelp.com.