Through evolution and acquisition, today Webhelp is a 70,000 people-strong global leader in business process outsourcing (BPO).
We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels.
Our outsourced services have also expanded to include payment management, sales and marketing services.

We are currently looking for a Network Administrator, who will work at our Albanian office, in Tirane, Arena Center.

Main Responsibilities of a Network Administrator

Your main responsibilities will include:

  • Monitoring, configuring and maintaining existing networks and making upgrades where required
  • Network planning and adopting appropriate network protection solutions
  • Install & integrate new network hardware and applications
  • Ensuring network security & connectivity
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Liaising with third party vendors
  • Troubleshooting network issues or outages
  • Perform network troubleshooting to isolate and diagnose common network problems
  • Upgrade network hardware and software components as required
  • Design, test, and inspect network systems
  • Perform network planning, modeling, and analysis
  • Install and maintain hardware such as cables, hubs, routers, and wireless adaptors
  • Design, implement and manage security countermeasures when network vulnerabilities arise
  • Analyze, engineer, and execute software functions
  • Develop and deliver professional proposals and design documentation

Key Requirements

  • You possess a degree/diploma in Computer Science, Engineering or related field
  • You have prior experience in a network administrator role more than 5 years
  • Hands on experience with networking, routing and switching
  • You possess experience with Load Balancers, Firewalls, VPN, LAN, WAN, troubleshooting, and problem resolution
  • Understanding of Layer 2 and 3 network infrastructures
  • You possess good analytical & problem-solving skills
  • Good communication skills to liaise effectively with end users
  • Cisco CCNA/CCNP Certification is a plus
  • Extensive knowledge of computer operations and systems
  • Expertise in written and verbal communication skills
  • Certifications courses such as CompTIA A+ or CCENT are a plus
  • Excellent problem-solving and analytical abilities
  • Keen attention to detail
  • English/Italian language speaker

If you think you are suitable for this position and like the challenges, then send your CV putting “Network Administrator” in the object to the address: recruitment.al@webhelp.com.