NOC Engineer (Telephony Emphasis)

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  • Post Date: December 9, 2021
  • Applications 0
  • Views 34
Job Overview

INFO-Telecom is looking for: Technical Department Member

Job Position:NOC Engineer (Telephony Emphasis)



NOC Engineer – understand and manage ticket requests for Telephony Systems and Voice traffic mostly IP.Asterisk experience is highly preferred.
Job Description:

  • Implement operational procedures concerning the maintenance and management of the commercial voice network, including but not limited to:VoIP deployments, SS7 trunks, call routing engines, session border controllers, call processing servers and media gateways.
  • Provides network analysis concerning usage trends, voice traffic metrics, capacity planning and recurring events, as well as outage and incident patterns.
  • Provides escalation for network-level troubleshooting activities as related to commercial voice networks, including but not limited to: analyzing packet captures, event logs, SS7 traffic and other diagnostic records.
  • Designs, implements and manages voice network element monitoring tools as needed.
  • Cross training NOC personnel on voice network infrastructure and services.
  • Participates in a team environment, providing valuable input as a telephony subject matter expert within the team.
  • Works cooperatively with Service Engineering on projects involving telephony growth initiatives, as well as operational acceptance of new voice network elements and CPEs.
  • Provide final level of escalation of commercial trouble tickets as related to voice delivery.


Requirements (at least 1 from technical expertise point is required):

  • Bachelor’s degree in Computer Science, Management Information Systems or related fields with 1 to 2 years of experience, or 3 to 6 years of comparable professional experience in a related field.
  • Effective written and verbal communication skills.
  • Ability to create operational policies and procedures.
  • Experience troubleshooting VoIP and traditional telephony issues.
  • Excellent analytical and problem solving skills.
  • Ability to function in a team environment as a telephony subject matter expert.
  • Direct hands on experience managing and supporting Asterisk based voice switching platform.
  • Experience with VoIP protocols such as MGCP, H323, IAX and SIP.
  • Experience supporting hosted PBX deployments.

Abilities and Skills Desired:

  • Previous voice/telephony network administration experience.
  • Experience managing and supporting Asterisk (Yate,FreeSWITCH) based Platforms.
  • Experience managing and supporting SIP trunks.
  • Experience managing and supporting Kamailio (Ser,OpenSer, OpenSips) based Platforms.
  • Experience troubleshooting Ethernet and IP networks.
  • Experience working in a Network Operations center.

We offer a very satisfactory salary for this position

Terms of Appointment
The appointment will be on a contractual basis for a period of one (1) year in the first instance with the possibility of renewal.
An attractive compensation package commensurate with experience and qualifications will be offered.

Application Procedures
Detailed Curriculum Vitae is a must for the application.
The applicant that possesses Professional certificates, letters of references will be considered on higher priority for the interview
Please send all the documents on
INFO-Telecom SHPK Head Office
Rr.Elbasanit, Park Gate 1st Floor
Tirana, Albania

Further details relevant to the position can be obtained by calling the number below:
Mob: +355 69 70 83100

Job Detail
  • Career LevelOthers
  • Experience3 Years
  • GenderBoth
  • INDUSTRYManagement
  • QualificationDiploma
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